Delivery and Collection

Do you offer a delivery service?
Yes, as the majority of our Powered Access equipment is too large and heavy for you to collect using a standard van and/or trailer. When you arrange to hire our equipment you will be asked if you want the equipment delivered; if so, a delivery address will be taken. Delivery and collection charges will be quoted at this time.

Can I collect my order instead of having it delivered?
Yes, as long as the vehicle used is of sufficient size to legally and safely transport the equipment with regard to size and weight of the equipment. As mentioned above, the majority of our Powered Access equipment is too large and heavy to be transported using a standard van and/or trailer. Please discuss your requirements with your supplying Service Centre.

Do I need identification to hire from you?
Yes. If you do not hold an account with us, we will request two forms of identification prior to the start of the hire. Both items must show the hirer's name and address and one item must be a driving licence. This identification will be copied for our records.

What happens when I’ve finished using the equipment?
When you've finished with the equipment that you hired from us, just call the issuing Service Centre and quote your contract number or the fleet number (this will begin with an A) located on the side of the equipment. We will amend your contract and issue you with a confirmation off-hire reference number. It is essential that you take a note of the reference number issued to avoid any queries. Where we have delivered equipment we will also arrange collection at this time. The security of any equipment remains your responsibility until it’s collected by us.

Is there a charge for delivery and collection?
Our rates for delivery and collection vary depending on your location; you will receive a quote when you place your hire.

Do I need to clean the equipment before returning it?
Yes, we ask that you clean all hired equipment before returning it. A cleaning charge will be levied if equipment is returned dirty.